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by gautam on March 6, 2010
Commonly used by telemarketers and call centers, predictive dialers is a computerized system which dials batches of telephone numbers in an automatic manner and connects agents to prospective clients....
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Outsourcing
by Scott Wilson on January 9, 2009
Implicit in the conflation of agile operations with fragile support is a requirement that your users have access to services which are at once flexible and scalable and which are also efficient for yo...
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by Scott Wilson on August 22, 2008
Well, they're not quite here yet, and I am not so sure they ever will be, regardless of what Dion Hinchcliffe thinks.
It may come as some surprise to anyone who has noted my longstanding and occa...
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Outsourcing
by Scott Wilson on May 29, 2008
I've been resisting adhering to various attempts people have been making to classify or particularly define "cloud computing" because I have felt that it's a concept that is still be...
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by Scott Wilson on May 27, 2008
Call me crazy, but that wouldn't be my first choice for a mega-datacenter looking to triple the current industry standard for computing capacity per square foot. Particularly not right next to one...
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by Scott Wilson on May 17, 2008
After I posted this article last week discussing cost-cutting measures and briefly mentioning that CIOs who had structured their departments to make significant use of outsourced services had a much e...
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by Scott Wilson on May 12, 2008
Hewlett Packard today confirmed that it is in negotiations to buy it services giant Electronic Data Systems (EDS) for an undisclosed amount.
Major hardware vendors from Dell through IBM have been wor...
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by Scott Wilson on March 24, 2008
After I posted about Amazon's Fulfillment service last week, which allows any Amazon Pro Merchant to utilize Amazon's warehouse space and order fulfillment processes to outsource their supply ...
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by Scott Wilson on March 21, 2008
I'm not sure if it's the next logical step in the whole cloud-computing concept or a crazy mis-application of digital concepts in a physical world, but it so happens that Amazon offers a "...
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by Scott Wilson on February 21, 2008
Larry Dignan has compiled a timeline showing Dell's recent acquisitions on the managed services front as the beleagured hardware vendor works to stay at part with arch-rival HP.
HP has been no sl...
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by Scott Wilson on February 20, 2008
Long-time enterprise hardware vendor Unisys has felt the winds of change blowing, and is moving further into the consulting and Services market with a twist: the company plans to remain neutral with r...
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Outsourcing
by Scott Wilson on November 29, 2007
The big conundrum in the question of outsourcing is in deciding what is a core business process that must be handled in-house in order to deliver value to the customer, and what is peripheral and can ...
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by Scott Wilson on November 20, 2007
The outsourcing support deal for Google Apps for your Domain between Google and Capgemini received a fair bit of coverage both here and elsewhere when it was announced early in September. Microsoft wa...
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by Scott Wilson on November 12, 2007
HP has been moving fast and strong into services and have continued the trend with today's acquisition of EYP Mission Critical Facilities, a consulting firm specializing in large data center desig...
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by Scott Wilson on November 8, 2007
I'm actually just guessing about that. It's probably impossible to compare the newly announced capability to host Red Hat Enterprise Linux on Amazon's Elastic Computing Cloud service with ...
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by Scott Wilson on November 1, 2007
No real commentary on it, but I thought I would point you to an interview posted at IT Business Edge with Jeff Jernigan of Instat, a communications market research firm that has been tracking the tren...
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by Scott Wilson on October 22, 2007
It's refreshing to read about IT issues from overseas from time to time, particularly when they are liberally peppered with bollocking and crikeys and codswallops, and so I give thanks to this art...
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by Scott Wilson on September 12, 2007
Other bloggers have been doing the math of the Google/Capgemini deal around Google Apps Premier Edition support, and I don't think any of them quite have my take on it, but the reactions seem gene...
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by Scott Wilson on September 12, 2007
I'm left slightly unsure what you really get from Capgemini's new offer to provide support for Google Apps. What is Capgem offering that Google's Enterprise Premier support tier doesn'...
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by prashanth on August 28, 2007
Japan's IT services market is expected to grow to $107 billion by 2008 - a compound annual growth rate (CAGR) of 8.7 per cent. It accounts for over a third of the total revenues for the Indian IT-...
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by prashanth on August 25, 2007
First Gopalakrishnan the CEO,Excerpts from an interview:
He was most passionate about a few broad themes in the changing technology landscape. "One of the biggest changes you will see is the rise...
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by prashanth on July 31, 2007
Despite ITO's maturity and widespread acceptance, success still eludes some companies. Logic would say that any business process that has been around as long as ITO should achieve more consistent ...
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by prashanth on July 28, 2007
On the WSJ came across this article with the same title, below is the list of the 7 Myths and also some quotes and excerpts from the same.This is based on a survey conducted of senior executives at 62...
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by prashanth on July 27, 2007
Wipro has a very interesting presentation up on the site which they seem to have presented at the Web2.0 conference, Below are some of the slides. Outsourcing also gets the 2.0 tag. Will write more on...
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by prashanth on July 25, 2007
EquaTerra believes upwards of 20 percent additional savings are on the table for some of India's captives, and that is on top of opportunities for improved quality and global process Standardizati...
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Outsourcing
by prashanth on July 24, 2007
Outsourcing Management & Governance is a critical discipline that enables companies to achieve the intent of their outsourcing deal. Without it, value leakage of 15 percent or greater typically re...
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by prashanth on June 13, 2007
Business Network Transformation is a concept I have written about previously here.A lot of people believe it to be the future model for how enterprises will work. Well if that is the case than what ab...
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Outsourcing
by prashanth on June 10, 2007
There is an article by Gary Fromer, SVP, SAP Managed Services, SAP Americas.Below are some excerpts from the same:
The SAP Managed Services organization delivers application outsourcing services to ov...
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by prashanth on May 31, 2007
Consider the source has a post up discussing TPI's Q1 findings,
We said that the first quarter saw a dramatic decline in the number and value of larger commercial outsourcing signings, compared s...
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Outsourcing
by prashanth on May 29, 2007
According to a report from PricewaterhouseCoopers LLP (PwC) majority of senior executives -- 87% -- think IT outsourcing delivers on the business benefits projected in their original plan. Even more, ...
