Management software vendor BMC Software is due to release a suite of products aimed at small to midsize businesses (SMBs). Known as IT Systems Management Express, BMC's suite brings together...
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OpenAdvantage is an IT consultancy based in the West Midlands region of the United Kingdom. They are a unique initiative providing the West Midlands region (the counties of Warwickshire, West...
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HDI, the world's largest membership association for the service and support industry, is conducting quarterly Support Center Leadership Forums. HDI's Support Center Leadership Forums provide...
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The Healthcare Information Systems Blog has a post that points readers to a rare healthcare provider turnaround success (case is Detroit Medical Center [DMC]) and highlights how problems can be...
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Terry Gold (CEO/President Gold Sys) has a very realistic (pretty funny) post on "Organisation's password management". Security experts have long recommended that computer users choose...
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If one does a Google search on "help desk certifications", one turns up close to a half million results, and the number of sponsored links on the sidebar runs so long that a continuation...
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