But you can feel the heat from it burning the exposed flesh at the back of your neck in many organizations if you suggest that perhaps IT should pull back from its traditional role of desktop...
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A small non-profit I have been consulting for lately has been having quite a lot of problems with support issues revolving around their primarily remotely located users and their constantly...
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I put up a fairly lengthy post on my Status blog today about the lamentable state of usability in IT today (although this has admittedly been improving) and the problems of attempting to address it...
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Management software vendor BMC Software is due to release a suite of products aimed at small to midsize businesses (SMBs). Known as IT Systems Management Express, BMC's suite brings together...
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OpenAdvantage is an IT consultancy based in the West Midlands region of the United Kingdom. They are a unique initiative providing the West Midlands region (the counties of Warwickshire, West...
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HDI, the world's largest membership association for the service and support industry, is conducting quarterly Support Center Leadership Forums. HDI's Support Center Leadership Forums provide...
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The Healthcare Information Systems Blog has a post that points readers to a rare healthcare provider turnaround success (case is Detroit Medical Center [DMC]) and highlights how problems can be...
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Terry Gold (CEO/President Gold Sys) has a very realistic (pretty funny) post on "Organisation's password management". Security experts have long recommended that computer users choose...
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If one does a Google search on "help desk certifications", one turns up close to a half million results, and the number of sponsored links on the sidebar runs so long that a continuation...
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