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Help Desk And Support
by Scott Wilson on January 22, 2010
Jason Hiner asks Bill Detwiler whether or not it's time for IT to accept and adapt to users bringing their personal laptops and smartphones into the business.
It's long past time, in many o...
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Help Desk And Support
by Scott Wilson on January 8, 2009
I've discussed, in passing, the concept of "fragile support" here before. If ever were there a time to investigate this idea more fully on your end, it's now.
Fragile support is a m...
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Help Desk And Support
by Scott Wilson on August 16, 2008
So, Paul Murphy got me thinking with his recent post challenging the conventional wisdom of making feature comparisons when judging open-source versus Microsoft applications. Or, actually, a subsequen...
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Help Desk And Support
by Scott Wilson on July 31, 2008
I received a briefing last week from Persystent Technologies, the new kid on the block in the desktop imaging market, which left me deeply conflicted: is it best to eliminate the sloppy system archite...
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Help Desk And Support
by Scott Wilson on April 4, 2008
But you can feel the heat from it burning the exposed flesh at the back of your neck in many organizations if you suggest that perhaps IT should pull back from its traditional role of desktop manageme...
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Help Desk And Support
by Scott Wilson on November 16, 2007
A small non-profit I have been consulting for lately has been having quite a lot of problems with support issues revolving around their primarily remotely located users and their constantly malfunctio...
Read more of Fragile support and Web 2.0
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Help Desk And Support
by Scott Wilson on November 16, 2007
I put up a fairly lengthy post on my Status blog today about the lamentable state of usability in IT today (although this has admittedly been improving) and the problems of attempting to address it th...
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Help Desk And Support
by prashanth on March 7, 2006
Management software vendor BMC Software is due to release a suite of products aimed at small to midsize businesses (SMBs). Known as IT Systems Management Express, BMC's suite brings together syste...
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Help Desk And Support
by prashanth on October 11, 2005
OpenAdvantage is an IT consultancy based in the West Midlands region of the United Kingdom. They are a unique initiative providing the West Midlands region (the counties of Warwickshire, West Midlands...
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Help Desk And Support
by steve on August 29, 2005
HDI, the world's largest membership association for the service and support industry, is conducting quarterly Support Center Leadership Forums. HDI's Support Center Leadership Forums provide o...
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Help Desk And Support
by steve on August 22, 2005
The healthcare Information Systems Blog has a post that points readers to a rare healthcare provider turnaround success (case is Detroit Medical Center [DMC]) and highlights how problems can be solved...
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Help Desk And Support
by steve on August 21, 2005
Terry Gold (CEO/President Gold Sys) has a very realistic (pretty funny) post on "Organisation's password management".
Security experts have long recommended that computer users choose ...
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Help Desk And Support
by steve on August 15, 2005
If one does a Google search on "help desk certifications", one turns up close to a half million results, and the number of sponsored links on the sidebar runs so long that a continuation lin...
