Dell continues transition to services
Filed in archive Outsourcing by Scott Wilson on February 21, 2008

HP has been no slouch in acquisitions either, but it's not clear which vendor has a better strategy or integration of services and hardware just yet. Unlike many SaaS offerings, these managed services can represent considerable lock-in, since you are making a hardware purchasing decision at the same time. The degree to which companies will take the services component into account remains to be seen. Cross-checking warranty offerings was always a fairly simple operation, but comparing the pluses and minuses of managed services is a more complicated business.
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