Category: Help Desk And Support

Letting the hordes in with their own hardware

By admin, January 22, 2010 7:46 am

Jason Hiner asks Bill Detwiler whether or not it's time for IT to accept and adapt to users bringing their personal laptops and smartphones into the business.

It's long past time, in many o…

Using fragile support to reduce costs in the downturn

By admin, January 8, 2009 9:38 am

Photo courtesy of iStockphoto, Image# 136484
I've discussed, in passing, the concept of "fragile support" here before. If ever were there a time to investigate this idea more fully on yo…

Support requirements driving application selection

By admin, August 16, 2008 8:13 am

So, Paul Murphy got me thinking with his recent post challenging the conventional wisdom of making feature comparisons when judging open-source versus Microsoft applications. Or, actually, a subsequen…

Persystent imaging and repair

By admin, July 31, 2008 4:05 pm

I received a briefing last week from Persystent Technologies, the new kid on the block in the desktop imaging market, which left me deeply conflicted: is it best to eliminate the sloppy system archite…

NO ONE expects the Spanish Inquisition!

By admin, April 4, 2008 2:18 pm

But you can feel the heat from it burning the exposed flesh at the back of your neck in many organizations if you suggest that perhaps IT should pull back from its traditional role of desktop manageme…

Fragile support and Web 2.0

By admin, November 16, 2007 9:32 am

A small non-profit I have been consulting for lately has been having quite a lot of problems with support issues revolving around their primarily remotely located users and their constantly malfunctio…

The folly of training

By admin, November 16, 2007 12:17 am

I put up a fairly lengthy post on my Status blog today about the lamentable state of usability in IT today (although this has admittedly been improving) and the problems of attempting to address it th…


By admin, March 7, 2006 2:02 am

Management software vendor BMC Software is due to release a suite of products aimed at small to midsize businesses (SMBs). Known as IT Systems Management Express, BMC's suite brings together syste…

Free Lunch ? - Open Source Consultancy Services

By admin, October 11, 2005 3:41 am

OpenAdvantage is an IT consultancy based in the West Midlands region of the United Kingdom. They are a unique initiative providing the West Midlands region (the counties of Warwickshire, West Midland…

HDI Support Center Leadership Forums

By admin, August 29, 2005 5:30 am

HDI, the world's largest membership association for the service and support industry, is conducting quarterly Support Center Leadership Forums. HDI's Support Center Leadership Forums provide …

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