HDI is the world's largest membership association for the service and support industry. HDI promotes the customer service and technical support industry and remains vendor-neutral in its efforts. HDI has more than 7,500 members worldwide (including 90% of the Fortune 500) and more than 50 active U.S. and Canadian local chapters.

Key value-added resources for HDI members include:

• Industry reports and publications
• Professional training programs
• The industry's leading individual and support center certification programs
• Professional networking events and online discussion forums
• The HDI Annual Conference and Expo

I have to say that I was very impressed by the Publications and Research tab on HDI's website. It looks like there's a wealth of information there in terms of magazine info, industry reports, newsletter info, etc. There even appear to be some good white papers for non-members as well as members.

If you are involved with service and support functions, HDI looks like it should be one of your stopping points on the Internet.

Steve Shu