Did you know that HDI,the world's largest membership association for the service and support industry, has an online learning community?

HDI's online certification training programs feature interactive features and downloadable course materials that are powerfully engineered to ease IT, help desk and support professionals' training experience - making training and certification faster, more convenient and less expensive than traditional training classes.

I did not know much detail until I followed this link. Interesting to note that the learning environment includes things like student chat, message boards, and ask a tutor. There are also three certification courses available: Help Desk Manager (HDM), Help Desk Analyst (HDA), Customer Support Specialist (CSS).

If you have been thinking about joining HDI, there is special promotion being run right now includes a Gold HDI Membership, an
HDM Online Certification training class, plus a test voucher, a site certification
self-evaluation, and an ITIM conference pass for $1,795 (a $2624 value). Offer
expires on June 30, 2005. Wait no longer!

Steve Shu