HDI is conducting Higher Executive Forums for Large Support Organizations. These forums are geared towards those interested in support organizations that are larger than 50 people. Examples of current participants in these Forums include folks from Ernst & Young, Trend Micro, Travelers Insurance, Bank of America, and JP Morgan Chase.

Participation in this particular Forum is limited to 15 participants, and the next two forums are at Martha's Vineyard (that's a pic above from Martha's V from iStock) and Bachelor's Gulch in CO.

Topics at each Forum are decided by Forum participants. Recent topics included re-engineering, workforce scheduling, multi-queue staffing issues, costing and charge-back, knowledge management, and e-customer
care.

Time is running out on a special HDI promotional package. Join today a receive a
package that includes a Gold HDI Membership,
an HDM Online Certification training class,
plus a test voucher,
a site certification self-evaluation,
and an ITIM conference pass for $1,795 (a $2624 value). This promo runs through June 30, 2005.

Steve Shu