
HDI is the world's largest membership association for the service and support industry. HDI promotes the customer service and technical support industry and remains vendor-neutral in its efforts. HDI has more than 7,500 members worldwide (including 90% of the Fortune 500) and more than 50 active U.S. and Canadian local chapters.
Key value-added resources for HDI members include:
- Industry reports and publications
- Professional training programs
- The industry's leading individual and support center certification programs
- Professional networking events and online discussion forums
- The HDI Annual Conference and Expo
I have to say that I was very impressed by the Publications and Research tab on HDI's website. It looks like there's a wealth of information there in terms of magazine info, industry reports, newsletter info, etc. There even appear to be some good white papers for non-members as well as members.
If you are involved with service and support functions, HDI looks like it should be one of your stopping points on the Internet.
Mr Wong
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