This past March, HDI (the world's largest membership association for the service and support industry) announced it had formed new Vertical forums for the healthcare, higher education, government, and financial services industries. The HDI groups provide a place for senior level IT service and support professionals to network and share ideas and experiences with professionals in similar roles and in comparable industries.

Deeper insight about the value of these Forums is captured by the words of Marti Levada, senior vice president, Bank of America and member of the HDI^SM Executive Forum:

"HDI^SM Executive Forums helped me by giving me a place to get away from the day-to-day interruptions of managing a support center. The Forum has also allowed me to test theories about the direction for my support center and to get feedback every step of the way as we implement many significant changes. This allows me to do the right thing for both my support center and my company."

Well said. It's hard to think of a more reactive functional area within companies of all sizes. The Forums appear to provide an opportunity to refresh and get proactive.

If interested in the Forums you should visit here and/or contact HDI at 800-248-5667. General HDI membership information can also be obtained here (note there are ranges of levels of membership). Make the move to investigate further!

Steve Shu