Looks like the Scobles are really quite a bunch of pioneers. By way of ComputerWorld's article, entitled "IT Blogging Is One-Sided," I found alex Scoble's (brother of Robert Scoble, uber blogger at Microsoft) blog. Glad to see that Robert passed on some link love too.

Now the ComputerWorld article is dead on when it comes to a lack of IT users blogging. For some reason being buried in the blogging trenches, I think many fail to consciously realize (myself included until now) that most of the recognized IT bloggers are in the vendor camp. Alex's blog is a great example of a non-vendor/IT blog.

In any case, one thing that caught my eye was Alex's recent blog entry here about a tech support snafu involving a T-Mobile GPRS outage affecting the attorneys at the law firm Alex works for. Alex writes:

There's a lesson in this incident for anyone that does tech support.
ALWAYS, and I do mean ALWAYS, assume that the problem reported is with
your systems until you can verify to a high degree of certainty that
the problem is not with your systems.

Having posted a number of times here at The CIO Weblog on HDI and the IT support industry, well Alex has caught my attention. Happiness ahead.

Steve Shu