Now the ComputerWorld article is dead on when it comes to a lack of IT users blogging. For some reason being buried in the blogging trenches, I think many fail to consciously realize (myself included until now) that most of the recognized IT bloggers are in the vendor camp. Alex's blog is a great example of a non-vendor/IT blog.
In any case, one thing that caught my eye was Alex's recent blog entry here about a tech support snafu involving a T-Mobile GPRS outage affecting the attorneys at the law firm Alex works for. Alex writes:
There's a lesson in this incident for anyone that does tech support.
ALWAYS, and I do mean ALWAYS, assume that the problem reported is with
your systems until you can verify to a high degree of certainty that
the problem is not with your systems.
Having posted a number of times here at The CIO Weblog on HDI and the IT support industry, well Alex has caught my attention. Happiness ahead.
Mr Wong
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