RSSSalesforce.com’s Mega deal – Merill Lynch
Marc Benioff hinted about it during the earnings call highlighted here, he refered to it – "Next Tuesday in New York City, we will announce our largest deal ever; a major customer expanding to 25,000 subscribers, 19,000 which are net new subscribers in the fourth quarter."
Details of the deal are out, Salesforce.com has announced a deal that will see Merrill Lynch become its biggest user, adding 25,000 subscribers to its on-demand CRM service.
Marc said "Merrill Lynch's decision to embrace on-demand is a clear indicator that the largest, most complicated, most technologically sophisticated deployments are now moving to the new model."The US financial services giant seemed a likely candidate to be the 'mystery customer' alluded to last week, given the announcement was timed to coincide with the launch today of a vertical offering from Salesforce.com for the financial services sector called Salesforce Wealth Management Edition.
However, with its 25,000-customer Merrill Lynch deal, Salesforce.com is still someway behind the largest CRM implementation of on-premise rival Siebel, whose 2003 deal signed with IBM covers 60,000 users.
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This prooves that the Software-as-a-service model is working not just for the small business but for larger enterprises as well.
Many other CRM players such as Netsuite, Salesboom.com, RightNow and others have actually larg implementations as well, although I dont think as big.