Outsourcing Management & Governance is a critical discipline that enables companies to achieve the intent of their outsourcing deal. Without it, value leakage of 15 percent or greater typically results.

The critical components of Outsourcing Management & Governance are:
1. Service Quality Management - Ensures all aspects of service quality are met, problems are resolved, and business stakeholders are satisfied with service performance and quality.
2. Issue Management - Ensures issues impacting the service or relationship (regardless of cause) are effectively and expediently resolved.
3. Change management - Facilitates anticipated business change with the service provider, including new services and transformational programs.
4. Commercial Management - Ensures the agreement is managed and the financial benefits are both tracked and realized.
5. Compliance - Ensures all applicable compliance requirements are met, internally and externally.
6. Relationship and Communication Management - Focuses on managing key stakeholders involved relationship, including the service provider and other affected parties.

Tags: equaterra - offshore - outsource - omg

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Prashanth Rai