RSSOutsourcing Management & Governance – 1
Outsourcing Management & Governance is a critical discipline that enables companies to achieve the intent of their outsourcing deal. Without it, value leakage of 15 percent or greater typically results.
The critical components of Outsourcing Management & Governance are:
1. Service Quality Management – Ensures all aspects of service quality are met, problems are resolved, and business stakeholders are satisfied with service performance and quality.
2. Issue Management – Ensures issues impacting the service or relationship (regardless of cause) are effectively and expediently resolved.
3. Change management – Facilitates anticipated business change with the service provider, including new services and transformational programs.
4. Commercial Management – Ensures the agreement is managed and the financial benefits are both tracked and realized.
5. Compliance – Ensures all applicable compliance requirements are met, internally and externally.
6. Relationship and Communication Management – Focuses on managing key stakeholders involved relationship, including the service provider and other affected parties.
Tags: equaterra – offshore – outsource – omg
Source:1
Prashanth Rai
