Just came across this white paper at the Infosys site titled...Integrated offshore Outsourcing Solution...IT is quite an interesting white paper...more on it in posts to follow.

Excerpts:

As organizations begin to focus on generating long term value from offshore outsourcing - emphasis has shifted from tactical cost reduction to sustainable continuous business process improvement. This has triggered a number of discussions about the merits of combining IT and Business Process outsourcing. So far managers have made a clear distinction between outsourcing Operations vs IT systems within business processes. Since outsourcing has been viewed as a tactical make vs. buy decision, businesses have ended up outsourcing components of a single business process to disparate service providers. This paper will outline the relative merits of and integrated IT and BPO approach and discuss how it can be achieved for optimal results.

Prashanth Rai