IBM recently announced new analytics software designed to help organizations rapidly consolidate and analyze unstructured information such as e-mail, comments, voice and chat communications to deliver new insight into their business.

An advanced content analytics and mining platform, IBM OmniFind Analytics Edition extracts meaningful information, identifies valuable patterns, trends and issues which can be used for important business initiatives such as improving customer care, delivering quality insight reporting and enhancing research and intelligence.

IBM OmniFind Analytics Edition extracts and analyzes unstructured information providing trend analysis, delta analysis, automated alerting, drill-down navigation, semantic search and key word search. It also enables sophisticated entity extraction when working with unstructured content like documents, emails, surveys and chat sessions. These advanced capabilities help reveal situations and track changes over time such as causes of customer dissatisfaction or detection of products that may require frequent repairs or a recall.

"IBM OmniFind Analytics Edition goes beyond text analytics to derive understanding and insight from a combination of structured and unstructured information," said Ponani Gopalakrishnan, director of discovery solutions, IBM Software Group. "The ability to use unstructured information and simultaneously combine it with structured information is becoming an essential requirement in many industries including banking, financial services, manufacturing and telecommunications."

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Prashanth Rai