Forrester just release their "Forrester Wave" of Enterprise CRM Suites for Q1 of 2007. Below are some highlights from the same:

Oracle's Siebel CRM and SAP's mySAP CRM are the clear Leaders.

These Leaders are challenged by a diverse set of Strong Performers:
1. Oracle's E-Business Suite CRM and Oracle's PeopleSoft CRM offer good options for buyers who value comprehensive suite integration.

2. Oracle's Siebel CRM On Demand, RightNow, and salesforce.com offer software-as-a-service (SaaS) deployment with excellent usability, low upfront costs, and quick time-to-value, albeit with some functionality limitations.

3. Microsoft Dynamics CRM provides a growing breadth of functionality and the opportunity to leverage the Microsoft platform to lower total cost of ownership (TCO)

4. Pegasystems' Customer Process Manager provides native business process management (BPM) tools for buyers who need to design and manage unique customer-facing processes

5. Infor Global's acquisition of the assets of Epiphany and M2M Holding's purchase of Onyx - both with modern processcentric architectures - help secure these two solutions a spot in our Strong Performers category.

6. Amdocs CRM finds success with buyers as a Contender solution for service-intensive industries with custom needs but lacks extensive packaged CRM functionality.

Source: 1, 2

Prashanth Rai