The US$32 billion company completed a three-year IT overhaul on May 31, streamlining the company so it could absorb a collection of recently acquired companies while preserving crucial IT abilities like data security and constant up-time.

n 2003, "Our existing architecture was a spaghetti chart," said Dorothy Berry, vice president of the IT strategy management office for FedEx in memphis, The spaghetti chart was a serious problem for a company that was already famed for creating the world's first real-time package tracking system, and for maintaining a huge private communications network in the days before e-mail became prevalent.So FedEx executives embarked on their "Six by Six" transformation strategy, meeting for 90 minutes every Thursday afternoon for the next three years to measure progress at improving six categories: speed, innovation, service levels, cost effectiveness, business alignment and people.

Fedex has been a leader in this space, even moving forward with products or solutions that were just out of vendor R&D labs. Othere companies now need to make this journey of IT overhaul, And now Fedex needs to leverage this infrastructure to seek out innovation from every corner.

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Prashanth Rai