RSSDell updates support offerings
Dell is nudging its way slowly into the IT services business, and took another step today with the announcement of a substantially altered support lineup called ProSupport. ProSupport replaces the traditional three-tier lineup the company has offered in the past, and represents a more substantial and a la carte approach to product support.
This represents another viable option for enterprise customers to reduce their internal support overhead; with 2-hour mission critical on-site service and proactive updating and assessments, many of the traditional jobs of the internal it support tech can be outsourced directly to the manufacturer… for a price, of course. I haven't seen the pricing on the offering yet, but with the build-your-own service plan approach, it's possible to tailor the cost to your budget.
