Best Practices from SAP Managed Service

Filed in archive Outsourcing on June 10, 2007

There is an article by Gary Fromer, SVP, SAP Managed Services, SAP Americas.Below are some excerpts from the same:

The SAP Managed Services organization delivers application outsourcing services to over 400 SAP customers worldwide. We've learned many lessons from our experiences with these customers; I would like to share that experience through a handful of outsourcing dos and don'ts. These guidelines apply to customers who are embarking on new outsourcing projects, as well as those already executing an outsourcing plan.

The Do's:

1. Clearly define your IT and business objectives before you begin

2. Maintain control of your SAP systems, including strategic decision making and a key user network

3. Take advantage of an integrated offsite and offshore strategy, as well as the economic and delivery efficiencies such a strategy can provide

4. Realize the benefits of shared resources

The Donts:

1. Don't operate and support your SAP system alone if you don't have the in-house resources and expertise to do so

2. Don't let your SAP operations and support depend on only a few individuals

3. Don't expect to outsource your responsibilities

4. Don't strand yourself without top-level SAP expertise when tackling top-level issues

Source: 1

Tags: managed+service - sap - outsource

Prashanth Rai