BT group extended its human resources outsourcing deal with Accenture. Its a 10yr contract valued at 576 million $. As discussed in this article.

The deal will cover BT's HR functions in 38 countries for all its 97,000 people & 180000 pensioners. The previous deal was restricted only to the UK region.

Accenture is to provide services such as customer contact, recruitment, pension administration, payroll and benefits administration.

In the words of analyst Douglas Hayward of Ovum Ltd., "I don't believe that Accenture would be (or should be) interested in straightforward running of its client's processes per se, nor even in generating value through cost-cutting alone," Hayward said. "Accenture's strength is the way it can ally business-process change to technology change, and BPO can play strongly to those strengths."

Prashanth Rai