Baseline highlights the New Year Resolution of Jeff Peterson, CIO of UNICCO Service Company, a $700 million facilities and equipment management company, who has big plans for 2007 the resolutions are to help make them happen:

Stick to an I.T. "diet" of doing more for less.
Peterson says his staff of 36 is geared to execute projects that deliver high customer satisfaction inexpensively.

Drive home the message that I.T. matters.
In the last three years, Peterson's staff has developed technologies that differentiate the company strategically, such as a Web portal for customers that allow them to manage accounts and track finances and work progress.

Take time to recognize the contributions of individuals and teams.
It's easy to get caught up in the work and forget to acknowledge the people who are doing the work, Peterson says. "It's important to let people know, both formally and informally-in status meetings and in the hallway-that they're doing a great job and that I'm here to support them."

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Prashanth Rai